Help & FAQs

All services follow our Always Deep Cleaning® standard. We do not offer light or surface-only cleanings.

Deep & Recurring Cleaning: Oven, refrigerator and cabinet interiors are optional extras. Dishwashing is available for an additional fee.

Move-In / Move-Out & Pre-Sale Cleaning: Oven, refrigerator and cabinet interiors are included under normal cleaning conditions.

Dishwasher interior cleaning is included only with Move-In / Move-Out Cleaning.

Blinds and safely accessible interior window glass are included. We do not offer laundry or interior wall cleaning.

Please select your service and available extras during booking. Share cleaning priorities in your booking notes. Excessive buildup may require an additional charge after assessment, photographs and your approval.

For safety and liability reasons, we do not clean:

• Exterior windows
• Carpet cleaning / steam cleaning
• Animal waste
• Mold removal
• Rust removal / rust cleaning
• Industrial cleaning
• Lifting of heavy items
• Surfaces above arm’s reach
• High ceiling fans / vaulted ceiling fans
• Laundry
• Interior wall cleaning
• Post-construction cleaning
• Pet odor treatment

You can reach us through our Customer Center (messages, appointments, booking, payments, documents) or contact our customer team:

• Phone: 615-290-5566
• Email: [email protected]

We are open Monday–Friday, 8:00 AM – 5:00 PM.

That’s okay. Leave detailed entry instructions during booking so we can access your home. Your home will be secured when we leave.

No. You do not have to be home as long as we have clear directions for entering and exiting the home.

We do our best to send the same team for recurring clients whenever possible. Substitutions may occur due to scheduling or availability—quality standards remain the same.

Yes. Call 615-290-5566 during business hours and we can help you book.

Click the Book Now button at the top of our website and complete the form. It typically takes only a couple of minutes.

We only clean homes under 5,000 sq. ft. For accuracy, square footage may be verified using public records.

The time you select is an estimated arrival window, not a guarantee of how long the service will take. Service duration varies based on home condition, add-ons, and maintenance level.

We serve the Nashville Metropolitan Area, including (but not limited to): Downtown Nashville, East Nashville, West End, Edgehill, Elliston Place, Germantown, Green Hills, The Gulch, Hillsboro Village, Marathon Village, 12 South, 8th Ave S, Belmont Blvd, Berry Hill, Demonbreun Hill, Melrose, Midtown, Sobro, Sylvan Park, The Nations, Music Row, West Nashville, Nashboro Village, Donelson, Joelton, Vanderbilt, and surrounding areas.

37206, 37216, 37207, 37213, 37208, 37219, 37201, 37203, 37210, 37228, 37212, 37204, 37211, 37220, 37215, 37209, 37205, 37218, 37217, 37214

Pricing is flat-rate and based on:

• Verified square footage
• Service type (Always Deep Cleaning, Move-In/Out, etc.)
• Home condition
• Selected add-ons

If you have a special project, you can request an estimate. Final scope may be confirmed by the team on the day of service based on actual conditions.

We automatically place a hold for the full booked service amount 24 hours before your appointment. A hold reserves the funds on your card; it is not the final charge.

A successful authorization is required before we can provide the service. If your card is invalid or has insufficient funds, our team will contact you to resolve the issue. If it remains unresolved, your service will be canceled. A late cancellation fee of 50% of the booked service amount may apply and may be charged when the payment card becomes available.

The final charge is processed after your cleaning is completed, normally around 8 p.m. on the day of service.

We accept all major credit cards. We do not accept cash or personal checks. Online payments are processed securely via Stripe. Pending or additional bills can be paid through the Customer Center (Make Payment). If needed, we can take payment by phone at 615-290-5566.

If payment is not arranged before service, a 20% administrative fee may be added.

Please provide all necessary instructions (keys, alarms, door codes, pets) before the day of service. Share special requests during booking so the team can arrive prepared.

Please pick up clutter. We clean—we do not provide clutter cleanup or organization services.

After the first-time cleaning, recurring service pricing is determined by:

• The verified square footage of your home, and
• Condition feedback from the team after the first visit

We love pets, but they don’t always love us. If your pet may become overly anxious, please make temporary arrangements (crate/kennel or secure space). You can leave pet instructions during booking. We are not responsible for pets during service.

Report any cleaning concern within 24 hours after your service is completed. Please provide photographs and a detailed description of the issue, along with your name, service address, contact information and service date, to [email protected].

If the concern is unclear, our Quality Assurance Manager may visit the property to assess it before the cleaning team returns. For eligible cleaning issues, we will return to re-clean the affected area at no additional charge.

Return access: You must allow our team to return within 48 hours after you report the problem. The reporting deadline remains 24 hours after the original service.

A 50% fee of your total service will be assessed if our team arrives and is unable to access the premises.

You can cancel or pause anytime—there is no contract. Because we reserve time specifically for you, schedule changes must be made at least 48 hours before your service time to avoid a 50% fee.

Rescheduling within 48 hours also constitutes a cancellation.

This policy reimburses cleaning team members for blocking off their schedule for you. When you book, they do not accept other work during that time.

There are no penalties for canceling outside the 48-hour window.

A $50.00 fee will be assessed for all canceled and declined payments.

All schedule changes are handled directly through the office at [email protected] or by calling 615-290-5566. Please do not make schedule changes directly with the cleaning team.

Move-In / Move-Out pricing is based on your home’s square footage. Oven, refrigerator and cabinet interiors are included under normal cleaning conditions. Dishwasher interior cleaning is also included with Move-In / Move-Out. Excessive buildup is assessed, photographed and submitted to you for approval of any additional charge.

We do not offer post-construction cleaning.

If your home or an included appliance has excessive dirt, heavy grease or buildup requiring additional work, our team will assess the condition and take photographs. We will send you the photos and proposed additional charge for your approval, normally by text message so there is a written record.

The additional cleaning charge varies with the size of the property. Any excessive-buildup charge will be submitted for your approval before the additional work proceeds.

We reserve the right to reject any job we consider overwhelming or outside reasonable scope without penalty.

We do not offer clutter clean up or organization services. We reserve the right to reject jobs that fall into clutter cleanup or are overwhelming.

If your home has not been professionally cleaned for an extended period, the team will assess its actual condition. Any additional charge for excessive dirt or buildup varies with property size and will be documented with photos and submitted to you for approval, normally by text message.

For first-time and one-time customers, our quality inspection may include before/after photos for training, proof of performance, and quality standards. If you do not want photos taken, please notify us before service.

Report any cleaning concern within 24 hours after your service is completed. Please provide photographs and a detailed description of the issue, along with your name, service address, contact information and service date, to [email protected].

If the concern is unclear, our Quality Assurance Manager may visit the property to assess it before the cleaning team returns. For eligible cleaning issues, we will return to re-clean the affected area at no additional charge.

Return access: You must allow our team to return within 48 hours after you report the problem. The reporting deadline remains 24 hours after the original service.

That’s okay. Leave detailed entry instructions during booking so we know how to access your home. Your home will be secured when the team leaves.

You do not have to be home as long as we have proper directions for entering and exiting your home.

If you’re happy with your team, we’ll do our best to send the same team. Please contact us with your request and we’ll accommodate when scheduling allows.

Yes. We are insured and bonded. If an object is damaged, please notify us within 48 hours. We may request photos and proof of ownership and will review your claim promptly.

Yes. We are pet-friendly and our teams are trained to work around pets safely.

Yes. Cleaners are trained, background checked, and we operate insured and bonded.

Please contact us with details within 48 hours. Include a description of what happened and any relevant photos. We may request documentation to process a claim.

Yes. Recurring customers receive discounts. Current discount options are shown during booking.

Most customers schedule an initial deep cleaning followed by weekly, bi-weekly, or monthly service depending on lifestyle and preferences.

Yes. We bring the products and equipment needed to clean your home (including vacuum, mop, bucket, and step stool). If you want us to use a specific product, leave it out and let us know in advance.

No problem. Our team brings the supplies needed to clean your home.

Yes. We use eco-friendly cleaning products at no additional charge.

Maid Cleaning Nashville pricing is based on the size of your home and the desired level of service. Please see current rates on our Book Now page.

We do not offer hourly cleaning. Our service is flat-rate, designed to clean the whole home according to the selected scope and add-ons.

Tipping is optional. Our staff is not permitted to solicit tips.

We accept all major credit cards. We do not accept cash or personal checks. Payments are processed securely via Stripe.

We automatically place a hold for the full booked service amount 24 hours before your appointment. A hold reserves the funds on your card; it is not the final charge.

A successful authorization is required before we can provide the service. If your card is invalid or has insufficient funds, our team will contact you to resolve the issue. If it remains unresolved, your service will be canceled. A late cancellation fee of 50% of the booked service amount may apply and may be charged when the payment card becomes available.

The final charge is processed after your cleaning is completed, normally around 8 p.m. on the day of service.

If payment is not arranged before service, a 20% administrative fee may be added.

Log into the Customer Center using your portal credentials and update your billing information. Portal access details are included in your booking confirmation.

By providing your phone number and booking a service, you consent to receive automated transactional text messages (SMS) from Maid Cleaning Nashville regarding your appointments, service updates, and account notifications.

By checking this box you agree to receive recurring messages from Maid Cleaning Nashville, Reply STOP to Opt out. Reply HELP for help. Message frequency varies. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All OPT-IN requests include text messaging originator opt-in data and consent; this information will not be shared with third parties.

You can cancel the SMS service at any time. Just text "STOP" to our number. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time or contact us, and we will start sending SMS messages to you again.

If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at [email protected] or 615-290-5566.

Maid Cleaning Nashville values your privacy. We do not share, sell, or rent your phone number or any personal mobile data to third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Message and data rates may apply for any messages sent to you from us and to us from you. Message frequency varies based on your appointment activity.

By providing your phone number and booking a service, you consent to receive automated transactional text messages (SMS) from Maid Cleaning Nashville regarding your appointments, service updates, and account notifications.

You can cancel the SMS service at any time. Just text "STOP" to our number. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time or contact us, and we will start sending SMS messages to you again.

If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at [email protected] or 615-290-5566.

Maid Cleaning Nashville values your privacy. We do not share, sell, or rent your phone number or any personal mobile data to third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Message and data rates may apply for any messages sent to you from us and to us from you. Message frequency varies based on your appointment activity.